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An airline operates a call center to handle customer questions and complaints.
An airline operates a call center to handle customer questions and complaints. the airline monitors a sample of calls to help ensure that the service being offered is of high quality. The random samples of 100 calls each were monitored under normal conditions. The center can be thought of as being in control when these 10 samples were taken. The number of calls in each sample not resulting in a satisfactory resolution for the customer is as follows: