As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

• Describe how you would address this situation.
• Explain how you would approach your employee.
• Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

• Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style.  
• Must include a separate title page with the following: 
  • Title of paper
  • Student’s name
  • Course name and number
  • Instructor’s name
  • Date submitted