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Assume that you are the team leader for a consulting group that is in charge with designing, developing, and implementing an organization's system...

Assume that you are the team leader for a consulting group that is in charge with designing, developing, and implementing an organization’s system for customer relation management. Using information from Chapter 5, in addition to at least 2 outside sources, develop an outline of the opportunities you believe that such a system will provide the organization, the challenges inherent in developing the system, and the issues related to implementing and using the system. Be sure to identify the necessary inputs and support staff for the system. What information will be needed? How will it be collected and managed? How will the system improve customer retention?

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