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CANADA (ONTARIO) THE RANDY CAVANAUGH CASE SCENARIO John is a supervisor on a loading dock in the Toronto plant operation of Wilson Bros.
CANADA (ONTARIO) THE RANDY CAVANAUGH CASE SCENARIO
John is a supervisor on a loading dock in the Toronto plant operation of Wilson Bros. He has just taken a course from you, the Director of Human Resources, on 'How to Discipline Employees Effectively'. He is very keen to try out some of the techniques he learned in the course.
After returning to his job the following week, he thinks he encounters a perfect insubordination situation. It is the middle of winter, and the dock is very icy. He asks Randy Cavanaugh, one of the loaders, to move a set of skids from the edge of the dock. Randy refuses. Remembering some of what he had learned in his course, Randy says, "Randy, this is a direct order. You are to remove the skids from the edge of the dock. Failure to do so will result in disciplinary action up to and including discharge!"
Randy refuses again. John is totally exasperated. He calls you for advice.
You have a choice. You can support John in his quest to manage his employees with some firmness and control, or you can recommend some other course of action. Your credibility will rest to a degree on your response.
QUESTIONS TO ANSWER:
Write the executive summary of this report. Your executive summary should explain the rights involved, provide a detailed description of the steps that should have been followed, and include a set of recommendations to ensure a case such as this doesn't happen again at Wilson Bros.
