COMMUNICATION 4

1.You have been working on a group project with several other students. The project has generally been going well, but one person on the project has not been pulling his or her weight, relying on everyone else in the group to complete the project. The group has discussed this problem, and you have elected as the person to communicate with the student who has not been helping on the project.Using Microsoft Word or a similar program, draft an email to your fellow student discussing the issue and what you think can or should be done to resolve it. You will want to communicate carefully, being clear on the problem as you see it without being aggressive or angry. Proper language and tone will be extremely important.On the same document, in 2-3 paragraphs, discuss how you came to the solution for this issue. In this discussion, include what would constitute a good resolution for the problem in your opinion and what actions (or non-action) by the offending student would cause you to contact the instructor for additional help in resolving the problem.

2. You have just received two emails, one from your boss or supervisor and one from a coworker. The two emails address the same situation. A minor problem has occurred that you may be responsible for creating. Your boss/supervisor has asked you for a resolution to the problem. Your coworker, who has been affected by this problem, is angry with you and has written an inflammatory email accusing you of creating this problem on purpose.

Using word, write an email as a reply to both of the emails that you have received. You should attempt to resolve the problem as efficiently as possible. Since your email will be received both by a supervisor and a coworker, consider all aspects of your communication including the formality of the language you use, grammar, and all aspects of formal communication. Your goal is to solve the problem and maintain your professionalism at the same time.

On the same document, analyze the conflict that has happened. What was the cause of the conflict? How did you attempt to resolve the conflict? What did you need to address in terms of your supervisor’s concerns, and how were these different from your coworker’s concerns? Do you think your supervisor and coworker handled the conflict well in their emails to you? How effective are these emails?