communication 5

1.Instructions

For this, you will be asked to generate posts on social media as it is used by businesses.

Your current employer is interested in using various social media to increase the company/organization’s profile in the area. The company/organization has also recently introduced a new product or service that your boss wants the general public to know about. You have been asked to create the initial contact to the public on both Facebook and Twitter.

 Select a product or service that is appropriate either for your current job or for the career you intend to have.

 Create two Facebook posts of up 100 words each announcing the product/service to the company’s Facebook audience and two tweets (limit 140 characters including spaces) for the company’s Twitter audience announcing the new product or service. These should be written as if they will be posted to social media, but should be submitted as a Word document.

. Keep in mind the conventions of social media. Grammar and spelling are critically important, as is maintaining professionalism while still being fun and welcoming to customers or clients.

 Write a 2-3 paragraph reflection on how you approached these posts and how writing social media posts for a professional entity like a business differs from your personal use of social media.

2. You have just received two emails, one from your boss or supervisor and one from a coworker. The two emails address the same situation. A minor problem has occurred that you may be responsible for creating. Your boss/supervisor has asked you for a resolution to the problem. Your coworker, who has been affected by this problem, is angry with you and has written an inflammatory email accusing you of creating this problem on purpose.

Using word, write an email as a reply to both of the emails that you have received. You should attempt to resolve the problem as efficiently as possible. Since your email will be received both by a supervisor and a coworker, consider all aspects of your communication including the formality of the language you use, grammar, and all aspects of formal communication. Your goal is to solve the problem and maintain your professionalism at the same time.

On the same document, analyze the conflict that has happened. What was the cause of the conflict? How did you attempt to resolve the conflict? What did you need to address in terms of your supervisor’s concerns, and how were these different from your coworker’s concerns? Do you think your supervisor and coworker handled the conflict well in their emails to you? How effective are these emails?