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Complete 3 page APA formatted essay: Quality in Practice: Using the Balanced Scorecard at USPS.USPS has been operating under a balanced scorecard initiative that is divided into three major areas of e
Complete 3 page APA formatted essay: Quality in Practice: Using the Balanced Scorecard at USPS.
USPS has been operating under a balanced scorecard initiative that is divided into three major areas of execution that are known as management cycles (Kaplan &. Norton, 2001). ‘Voice of the employee’ focuses on providing secure and safe working environment that enhances employee welfare. This serves to increase employee productivity, which is facilitated by suitable working conditions. Voice of the employee works to support “voice of the business” by helping the USPS achieve its entrepreneurial goals and objectives. Motivated and satisfied employees are better placed to work efficiently and effectively in line with the institutions short and long term goals of production. Enhancing and improving the voice of business, which is divided into two categories, with one being expressly concerned with ensuring customer satisfaction and service. This means that the three areas of focus that are addressed by the USPS balanced scorecard have a cascading effect from one area to another. This is in the sense that efficiency and effectiveness in one area reflects positively on the other areas. Thus, enhancement and improvement in the voice of business will guarantee the support and achievement of customer satisfaction through the voice of the customer initiative.
