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Complete 6 pages APA formatted article: The California Sutter Health Approach. California Sutter Health is a family of hospitals that are found within San Francisco (Spetz, Seago & Mitchell, 1999)
Complete 6 pages APA formatted article: The California Sutter Health Approach. California Sutter Health is a family of hospitals that are found within San Francisco (Spetz, Seago & Mitchell, 1999). The history of this health provider starts in 1923 when Sutter Hospital came up in Sacramento. This was to be followed up by a maternity branch in Sacramento. This has gone on to merge with a number of health care providers within Northern California such as California Pacific Medical Centre. The California Sutter Health is not really the owner of all those hospitals as it has not been reported to be so. It is, therefore, more of a merger between different health care providers.
There are a number of issues to look at when assessing this particular case study. One of these is the problem assessment that was undertaken by California Sutter Health. Sutter Health came up with a number of issues that it would need to address if it was to make more collections in terms of revenue. One of these problems was the lack of coordination between the front-end and back-end staffs’ roles (Souza & McCarty, 2007).
The problem, in this case, was that the best time to ask a patient seeking admission or services was at the point of registration (Souza & McCarty, 2007). This was, however, difficult since the registration staff found at the front-end were not accustomed to asking for money. This was the role of the back-end staff who manned the accounts department. The matter was, therefore, how to get the function of collecting money from the back-end to the front-end taking into consideration the needs of all the patient financial services staff members.
In an attempt to ensure this discrepancy is resolved, the health provider has sought to empower all the front-end and the back-end patient financial services staff members. The aim of this was to ensure the eventual transfer of many back-end functions to the front-end. This will eventually lead to making the point of service collection to be the norm.
