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Complete 7 pages APA formatted article: The Hilton Hotel. Within the industry, wage and salary jobs in food services and drinking places are expected to increase by 16 percent between 2004-14, compare
Complete 7 pages APA formatted article: The Hilton Hotel. Within the industry, wage and salary jobs in food services and drinking places are expected to increase by 16 percent between 2004-14, compared to 14 percent growth projected for wage and salary employment in all industries” (United States Department of Labour, 2004). The industrial progress and promotion have given a much-needed boost to this industry. This project aims to identify the areas in which Hilton Hotel based in New York may concentrate to improve its services. It tries to make an assessment of the level of customer satisfaction of the hotel. The project tries to develop the research methodology that needs to be undertaken and designs a questionnaire. The questions framed primarily pertain to customer satisfaction in the Hilton Hotel.
The Hilton Hotel in New York City is one of the favorite attractions of the people of America. It is an international hotel, extremely sophisticated and located amidst large media centers and business headquarters. The hotel is located in the middle of several attractions, namely the Broadway Theatres, the Museum of Modern Art, Carnegie Hall and Central Park. Hilton hotel is regarded as one of the best hotels in New York City in terms of services, facilities and accommodations. The hotel is the “largest, self-contained hotel meeting space in Manhattan, with over 150,000 sq. ft. of function space with room for up to 3,000 people” (Hilton New York, 2004, p.4). The most outstanding feature worth mentioning in this regard is that it features the city’s largest ‘Grand Ballroom’ with a single-stage and a hydraulic room. It also features three other ballrooms namely, Mercury, Trianon and Sutton. Along with this, it has the special ability to accommodate a large number of booth shows. The hotel is extremely famous for its “extensive selection of catering and culinary options for banquets and receptions of all sizes”.
