Compose a 1250 words essay on Implementing TQM Philosophy. Needs to be plagiarism free!Download file to see previous pages... However, this study is not meant for discussing and comparing the quality

Compose a 1250 words essay on Implementing TQM Philosophy. Needs to be plagiarism free!

However, this study is not meant for discussing and comparing the quality measures implementation of large and small organization. In this study, the focus will be mainly on the principles of quality management, rationale behind companies considering the implementation of total quality management, the steps of implementing TQM and the result, outcomes and benefits the company gets for implementing TQM in the system. According to Jablonski (1992) “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams” (p.21). Total Quality Management has been one of the most popular business strategies in many leading business firms across the world (Khalid, Irshad and Mahmood, 2011). The principles of quality management are used by the management as a guide towards improving organizational performance. The principles are generally derived from knowledge and experience. There are eight quality management principles which are made apparent by ISO 9000:2005. The eight principles are consumer focus, leadership, participation of people, process approach, system approach to management, constant improvement, realistic approach to decision making, reciprocally advantageous supplier relationships (ISO, 2012). Only a few companies have been able to achieve success by the implementation of TQM. International Business Machines (IBM), Hewlett-Packard (HP) and Nokia are some of the companies achieved success for implementing TQM (Yusof and Aspinwall, 2000). This study will however shed light only on TQM implementation at IBM. Therefore, it is important to present a brief synopsis of the company. IBM: A Brief Overview International Business Machines Corporation or commonly known as IBM is a US based multinational consulting and technology firm. The company was founded by Charles Ranlett Flint in the year 1911 and is currently headquartered at Armonk, New York, U.S. With strong business network, the company is able to serve customers across the globe. IBM manufactures and markets software, hardware and offer customers with consulting and hosting services (Chacko, 2005). In the year 2012, Fortune ranked IBM as the second largest company in terms of the number of employees and fourth largest in terms of market capitalization. The achievements of the company clearly reflect their commitment towards gaining quality excellence. According to several company personnel, quality management is considered to be the most essential task. This is principally because of the company’s intention to offer quality products to the customers and enhance their market reputation. Moreover, with increasing level of competition within the consulting and IT industry, IBM was compelled implement TQM to a certain extent. The next section of the study will elaborate on the major rationale behind the implementation of TQM at IBM. Rationale for TQM Implementation Organizations around the globe are exploring ways to enhance their business practice and achieve competitive advantage. In order to achieve the same companies often take the assistance of technology. One of the most viable technological innovations of the previous decade was materialization of ERP solution. However, the implementation of this system is a challenge for most of the organizations.