Consider the following scenario and choose the best answer from the options below. As a manager in the early 1900s, you are considering different...

5. Consider the following scenario and choose the best answer from the options below.

As a manager in the early 1900s, you are considering different ways to manage you workers. After observing how you and other managers interact with your employees, you have decided that the three groups of workers under your authority will have only one supervisor and will follow only one workflow plan, so that all work will be coordinated.

Which of Fayol's 14 principles of management are you following?

Select one:

a. Unity of command

b. Unity of direction

c. Discipline

d. Equity

e. Line of A

 6. Consider the following scenario and choose the best answer from the options below.

As a manager in the early 1900s, you determine that the most effective management approach for you is to have good manager-worker relationships and to look at management holistically.

Whose early management approach are you emulating?

Select one:

a. Mary Parker Follett

b. Henri Fayol

c. Donald Schon

d. Abraham Maslow

e. Lyndall Urwick

7. Why are American farmers today shipping more soybeans to China than ever before?

Select one:

a. There are no other markets for soybean products.

b. It costs less to ship soybeans to China than to other countries.

c. This development is part of a formal international trade agreement.

d. No other country will ship soybeans to China.

e. The Chinese people increasingly like their fast food cooked in soybean oil.

8. Consider the following scenario and choose the best answer from the options below.

You are responsible for expanding your company's global marketplace in your division. Your product has been successful in your home country, and you believe that the product will do well overseas.

What tool must you develop first in order to address the issue of copycat strategies in other countries?

Select one:

a. Target markets

b. Organizational structures

c. Employee diversity

d. Internet presence

e. Differentiation strategy

12. Consider the following scenario and choose the best answer from the options below.

As the CEO of a large organization, you are finding that your employees don't seem to be working toward common goals. Your suppliers have not been recommending products and services that are in tune with your company's activities, and company research has shown that your customers are confused about your position in the marketplace.

Which of the following causes is most likely responsible for your company's lack of cohesiveness in building a strong corporate culture?

Select one:

a. Your company's marketing plan is outdated.

b. Your corporate strategic plan does not meet corporate objectives.

c. Your competition has likely increased its marketing efforts.

d. Your corporate mission and vision have not been clearly communicated.

e. Corporate customer service activities have not been successful.

13. In the hiring practices of an organization, which of the following phenomena must the company be aware of in order to ensure that all potential employees are given equal consideration during the candidate evaluation process?

Select one:

a. Faultlines

b. The glass ceiling

c. Gender diversity

d. Similarity-attraction

e. The earnings gap

14 Which of the following statements about diverse teams is TRUE?

Select one:

a. Diverse teams make higher-quality decisions.

b. Diverse teams consider fewer alternatives during their decision-making process.

c. Diverse teams are never effective.

d. Diverse teams result in standard decision-making.

e. Diverse teams are less creative in their thinking.

22. Which level of Maslow's hierarchy of needs corresponds to the role of "connectedness" in building happiness, as described by Zappos CEO Tony Hsieh?

Select one:

a. Safety

b. Esteem

c. Physiological

d. Self-actualization

e. Social

28. All of the following are key elements of Human Resources EXCEPT:

Select one:

a. Diversity management.

b. Compensation and rewards.

c. Selection and placement.

d. Job responsibilities and assignments.

e. Job design.

30 Fill in the blank to complete the statement below.

______________ is a human resource management process in which employees are recruited and developed in order to fill key positions within an organization.

Select one:

a. A high-performance work system

b. Workforce planning

c. Talent management

d. The selection process

e. Succession planning

31 Which of the following statements regarding why today's organizations struggle with hiring and retaining good employees is FALSE?

Select one:

a. Hiring practices are outdated.

b. Employees do not have the right skills.

c. Predicting hiring needs is difficult due to rapidly changing workplace environments.

d. Companies are not flexible when dealing with their workforces and creating positions.

e. None of the above answers is correct.

33 Consider the following scenario and choose the best answer from the options below.

The Hard Rock Cafe is looking to determine whether its existing business strategy is sustainable and profitable. The current business includes rock-'n'-roll themed restaurants and hotels located in key cities across the globe.

What internal assessment tool could The Hard Rock cafe team use to determine whether the company's strengths provide it with a competitive advantage?

Select one:

a. SWOT analysis

b. Value chain analysis

c. VRIO analysis

d. Industry analysis

e. PESTEL analysis

24 In the strategic planning process, what function defines specific measurable results for achieving a business's goals?

Select one:

a. Vision

b. Mission

c. Objectives

d. Strategies

e. Action Plan

35 Which of the following statements regarding goals and objectives is TRUE?

Select one:

a. Objectives are broad statements and goals are narrow in scope.

b. Many objectives are used to support a few organizational goals.

c. Goals reflect major organizational actions, while objectives are precise, time-based actions.

d. Achievable goals are more important than well-defined objectives.

e. Objectives are outcome statements and goals are measureable actions.

37 What step do the rational, bounded-rationality, intuitive, and creative decision-making models share in common?

Select one:

a. They all establish decision-making criteria.

b. They all identify the problem.

c. They all analyze alternatives.

d. They all verify decisions.

e. They all generate solutions.

38 How can you avoid errors in the decision-making process?

Select one:

a. Rely on personal judgments.

b. Recognize personal biases.

c. Re-frame the question.

d. Answers A and B are both correct.

e. Answers B and C are both correct.

40 How can you avoid errors in the decision-making process?

Select one:

a. Rely on personal judgments.

b. Recognize personal biases.

c. Re-frame the question.

d. Answers A and B are both correct.

e. Answers B and C are both correct.

44. Consider the following scenario and choose the best answer from the options below.

As the lead accountant for a CPA firm, Charlie was worried about whether he could perform just as well as he had in the past using the company's new accounting software system. Charlie had been using the previous software system for 20 years, and he had often been called "the software expert" by his peers.

Given this scenario, what factor best describes why Charlie was resisting the change to the new software system?

Select one:

a. Personality

b. Fear of failure

c. Prevalence of change

d. Feelings of uncertainty

e. Perceived loss of power

45. What stage of Kurt Lewin's planned change model gets employees ready for change?

Select one:

a. Plan

b. Unfreeze

c. Prepare

d. Organize

e. Commit

47 What decentralized organizational structure consists of the existence of managers and formal structures, but stresses the empowerment of lower-level employees to make day-to-day decisions?

Select one:

a. Loose hierarchies

b. Organic

c. External markets

d. Mechanistic

e. Democracies

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