Customer Order Order in Stock Check Customer Credit Order in Stock Credit Approved Approve Special Terms Credit Rejected Special Terms Rejected

Think of a business process that you think could use improvement (class registration, online ordering, in store customer service, etc.).

make a functional process representation of what the process problem is (an As-Is process model) and a To-Be process model that shows your improvements.

Refer to the model in figure 7-1 (below)if you need assistance in drawing out the process (remember that you need to draw out BOTH process models - As-Is and To-Be).

This shows a three-activity process for approving customer orders: check inventory, check customer credit, and approve special terms - each of these steps receive an input and transform it to an output.: