Discussion Questions

Address the two discussion question listed below in APS format.

Question 1: Read this article that explains the importance of repeatability and reproducibility of a measurement system using a machine shop example (article is attached). Discuss how repeatability and reproducibility apply to a service process. Give an example to clarify the data collection process as well as verification of the measurement systemâs validity.

Question 2: Read this case study about a consulting company that improved customer satisfaction by employing R&R analysis. (article is attached) Discuss this case with the customer service department at your firm, and explain how your firm too can potentially improve customer satisfaction by implementing R&R analysis