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Hello, I am looking for someone to write an essay on Legal/Ethical issue or situation relating to past, present or future work. It needs to be at least 2750 words.Download file to see previous pages..
Hello, I am looking for someone to write an essay on Legal/Ethical issue or situation relating to past, present or future work. It needs to be at least 2750 words.
Download file to see previous pages...In sales and marketing, one should ensure that the advertisement is appropriate and meet its expectations in a given span of time. People who work in these departments should practice ethics that are closely tied to their job positions. Still, a business should be bound to its legal or ethical issues to ensure that employees are working in safe conditions. It is crucial for a business to adhere to ethical standards, when accounting and providing reports to the company and stakeholders. All information should be provided accurately, comprehensively, and in a timely manner. Thus far, this essay presents a set of ethical and legal issues in different working environments. Customer representatives Job position In this section, this essay discusses a business scenario where customer representatives serve as liaison between customers and sales representatives, providing customer service via email, fax and telephone. In most cases, a customer service representative interacts with customers and provides them with the company’s information (Mescher, 2008). There are complaints that a customer service representative must solve in accordance with the company’s policies and guidelines. ...
Customer service representatives may also be tasked with duties if processing new customers’ accounts, valuating customer accounts, and filing paperwork and documents. Ethical concerns As customer representatives provides customer services via email, fax and telephone. In such a case, customer representatives may access the company’s information either accidentally or dishonestly and thereafter share the information with other parties. As a result, the company may undergo challenges from the external environment as it attempts to protect them from what is happening in the company. A study conducted by Daramola (2013) shows that, 40% of most employees receive confidential information through email. When customer representatives have access to the company’s details, they are more likely to leak out sensitive data or information. It is important to note that, most companies use e-mail to receive and send confidential information. With this, it is difficult for a company to protect its sensitive information from employees. The business community may be very naive and many may choose to disclose company’s information and data. As previously mentioned, customer representatives provides clients with company’s information. In some cases, ethical issues may arise when disclosing sensitive information about the company to clients and shareholders. For instance, some customer representatives may opt to ruin the company’s image and with this, provides incorrect information of the nature, progress, and goals of the company. Some may discourage shareholders to invest in the company because of the projected downfall.