How does the UPS story relate to the major concepts of Kotler amp; Armstrong Chapter 6 on business buyer behavior?

How does the UPS story relate to the major concepts of Kotler & Armstrong Chapter 6 on business buyer behavior? The UPS story shows the complexities of business-to-business transactions and relationships relative to final consumer buying. It provides an excellent vehicle for exploring the nature of business markets, types of buying situations, buying participants and influences on business buyers, and the business buying process.