I am doing an assessment of iphone 8. I am comparing and contrasting the product on two websites. Apple.com and Bestbuy. I need only bullet points....

I am doing an assessment of iphone 8. I am comparing and contrasting the product on two websites. Apple.com and Bestbuy.com. I need only bullet points. Thank you.

Place (Convenience)

• What is the market scope (regional, national or global)?
• What is the method of delivery (direct to you, via intermediaries, other)?
• What evidence is there of customer service effectiveness?
• What evidence is there of customer relationship management effectiveness?
• Is there access to e-mail and/or phone communication from the website?
• Is there access to text message response or web chat from the website and/or other social media sites?
• Is there access to menus, the site index, and the home page from each screen?
• Are there accessible navigation aids (buttons, screen visibility, position)?
• Is there simplicity of flow (two clicks to info; three clicks to buy)?
• Do external web links assist the user?