I have no

I have no

idea how to answer this question.What do I need to write ?I am doing a senior management report and I picked Boeing as my company. This report is about transformational change in the company.Thank you.

9. Strategies for controlling and appropriately regulating disruptive emotions and impulses suchas:a) Avoiding personal responses that may be insensitive or inappropriate in a given contextb) Manage disruptive emotionsc) Positively shaping interpersonal relationshipsd) Self-controle )Emotional and decision making intelligence