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I need help creating a thesis and an outline on Service Operation Management: Retail and Food Industry. Prepare this assignment according to the guidelines found in the APA Style Guide. An abstract is
I need help creating a thesis and an outline on Service Operation Management: Retail and Food Industry. Prepare this assignment according to the guidelines found in the APA Style Guide. An abstract is required. The company in question, Al’s Store is a local partnership concern between two brothers catering to a suburban community. The company is facing the threat of customer shift towards hypermarkets and superstores on account of low price and variety of items under one roof. Hence in order to retain market share management decided to create a niche for itself in the market by shifting to organic and healthy food options and offer online grocery shopping and ready to cook meal service (100 percent organic) with home delivery option. The service is targeted towards working adults of executive level who seek convenience and quality both while managing busy households. The entire setup would place some financial burden over the management that can be uplifted by adding a new partner or taking a loan from a bank. For the new service, additional workers would be hired and an online shopping portal would be established and maintained. Technological changes such as the purchase of real-time inventory management software linked to supply chain management would be adopted. Delivery vans and drivers will be outsourced. Operations management would be designed keeping in mind the concepts of quality, reliability, speed, health, and convenience is the focus of the new service which would shape the customer behavior in the favor of Al’s Store paving way for increased profits and eventual expansion into other localities as well. Introduction Al’s Store is operating for 50 years in a suburban area close to the main business hub. They have 3 branches covering the entire residential suburb and a warehouse with a central location giving all branches excellent reach and timely delivery. The store offers all food and non-food grocery items as well as medicines. Employees of the company are local residents. Upper management is well educated and trained, whereas the low-end workers such as cashiers, teller, and helpers are local young adults given basic training of how to efficiently run the counter with good speed and offer effective customer support. .
