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I will pay for the following article Customer Satisfaction through Employment Empowerment in Hospitality Industry. The work is to be 8 pages with three to five sources, with in-text citations and a re
I will pay for the following article Customer Satisfaction through Employment Empowerment in Hospitality Industry. The work is to be 8 pages with three to five sources, with in-text citations and a reference page. Modern research has concentrated more on how human resource management practices can increase the retention of employees and satisfaction. Other studies look into the impact of employee satisfaction on the customer satisfaction. Different definitions exist for “employee engagement.” Gibbons (2006, p 45-62) looked into the research on the engagement of the employee and came up with several different definitions, the review revealed that previous researches covered the key drivers of employee engagement which were about 20. A definition by Gibbons defines the employee engagement as:
The article “Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer–Firm Affection and Customer–Staff Relationships in Services” by Chi Kin (Bennett) Yim, David k. Tse, and Kimmy Wa Chan (2008, p.741-756), examines how satisfaction, trust and loyalty model and the “love” ties affect the loyalty of the customer to the organization. They examine the subject in two ways. the interactions in a customer to staff and customer to firm. In the article, they confirm that intimacy and passion are two main components forming the customer and firm affection that is a major influence on the loyalty of the customer. The second thing they find is the role in mediating and complementing played by the customer to firm affection in customer loyalty. They also find out how the affection is transferred from the customer to employee, to customer to the firm. And lastly, the dilemma faced, when the relationship between the staff and the customer becomes too close. Their findings provide the basis for the managers and other researchers on the subject of how intimacy and passion can be utilized, to better the customer service and also how to manage such a relationship effectively. .  .
