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In the quality control homework exercise, you were presented with a scenario where a misinformed operator tried to counter some of the filling...
In the quality control homework exercise, you were presented with a scenario where a misinformed operator tried to counter some of the filling problems existing in a canning process. His “fix” was to constantly move the target fill quantity, hoping that his process would stay in control, and more importantly, within spec. It may be easy to imagine that this was NOT a good strategy. Changing the frame of reference from a very tangible customer specification to more of a business system-level view, consider the following scenario:A manufacturer builds to a well-established target quantity. One year, the company produces 8,000 widgets, short of their goal (target)of 10,000. 2,000 customers were unhappy, but the company finds that the market price for their widgets has gone up, primarily due to the shortfall (typical supply and demand tracking). .This method of operation reflects a style of process tampering that is outlined by Dr. Deming. What Deming “rule” is being observed here?
