In your role as security consultant, you just installed an intrusion detection system (IDS) for a customer that provides Web services.

In your role as security consultant, you just installed an intrusion detection system (IDS) for a customer that provides Web services. The customer calls you to complain that the new device is randomly blocking his customers from accessing their services. In fact, two of them have threatened to move their business elsewhere unless the problem is fixed in the next four hours. What would you do to rectify the situation? Based on what you have read and learned about intrusion detection systems, formulate an approach to solving this problem.