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IT 284 Entire Course Study Guide

In this file IT 284 Entire Course A+ Study Guide you will find a review of the following weeks of study:

Week One: Customer Support PrinciplesWeek Two: Communication SkillsWeek Three: Electronic Messaging TechnologiesWeek Four: CustomersWeek Five: Computer Support EmployeesWeek Six: Local Support TechnologiesWeek Seven: Remote Support TechnologiesWeek Eight: Problem-Solving StrategiesWeek Nine: Communication Barriers
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