IT 284 Entire Course Study Guide

In this file IT 284 Entire Course A+ Study Guide you will find a review of the following weeks of study:

  1. Week One: Customer Support Principles
  2. Week Two: Communication Skills
  3. Week Three: Electronic Messaging Technologies
  4. Week Four: Customers
  5. Week Five: Computer Support Employees
  6. Week Six: Local Support Technologies
  7. Week Seven: Remote Support Technologies
  8. Week Eight: Problem-Solving Strategies
  9. Week Nine: Communication Barriers
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    Attached: IT 284 Entire Course A+ Study


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