KAPLAN CM310/ KAPLAN CM310 QUIZ 4 NEW (2015)

Question 1. Question : Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jake’s boss holds what kind of power over him?

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 2. Question : Imagine you are looking for a new job. You know that your friend, Alicia, knows the Vice-president of a company where you would like to work. Your text would describe Alicia’s influence on you as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 3. Question : While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge regarding the software and course management system she needs to use. Your book would describe the “power currency” Tony has in this scenario as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 4. Question : Which of the following is NOT one of the ways you might deny using power in a conflict?

A) Deny that you communicated anything.

B) Deny that something was communicated.

C) Deny that the other person communicated anything.

D) Deny that you communicated anything to the other person.

E) Deny the situation in which it was communicated.

Points Received:

2 of 2

Comments:

Question 5. Question : The fundamental concept in conflict is:

A) power.

B) persuasion.

C) compromise.

D) collaboration.

E) relationships

Points Received:

2 of 2

Comments:

Question 6. Question : Empowerment is most likely when:

A) Communication behaviors are ineffective combined with excessive expressions of interpersonal power.

B) Expressions of interpersonal power are sufficient and communication behaviors are effective.

C. Communication behaviors are effective and an individual has insufficient interpersonal power.

D. Expressions of interpersonal power are excessive and communication behaviors are effective.

E. None of the above

Points Received:

0 of 2

Comments:

Question 7. Question : Which of the following statements is NOT consistent with Wilmot and Hocker’s description of competitive power?

A) Competitive power depends on a model of shared power.

B) Competition can lead to collaboration.

C) All forms of power are always in a state of change.

D) Competitive power is useful when crucial needs of one party are at stake.

E) All of the statements are correct.

Points Received:

0 of 2

Comments:

Question 8. Question : When Ken’s parents died, his sister was named as the executor of their estate. She gave all of the “good” furniture to her children and left only an old green dresser for Ken and his kids. He was furious with her actions, especially in this time of grief. Even though Ken could be considered to have lower power, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Ken’s decision is an example of which of the following moves that Lerner suggests that people in low-power positions adopt:

A) Speak up and present a balanced picture of strengths as well as weaknesses.

B) Make clear what one’s beliefs, values, and priorities are, and maintain congruent behaviors.

C) Stay emotionally connected to significant others even when things get intense.

D) State differences, and allow others to do the same.

E) All of the above

Points Received:

0 of 2

Comments:

Question 9. Question : Which of the following is NOT an example of metacommunication used to balance power?

A) "Ok. We have agreed that we will not bring up the issue of infidelity as we work out this issue."

B) "I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."

C) "You sure act like you are the most important person on the face of the planet."

D) "When you call in your friends to testify on your behalf, I really feel like I have been ganged up on."

E) "If your pals Suzy and Sarah are going to be at the party, I'd like to bring one of my other friends too just to make sure I have someone to talk with.

Points Received:

2 of 2

Comments:

Question 10. Question : Which of the following is NOT one of the kinds of statements likely to help alter an imbalance of power?

A) Validating or acknowledging the other

B) Announcing all intended escalation and looking for a way out

C) Asking the higher power person what they need

D) Expressing pessimism

E) Using "I" statements

Points Received:

0 of 2

Comments:

 

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