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M8 Assignment 8.1: Goods and Services
Goods and Services
Objectives
- Distinguish between goods production and service operations
- Identify the factors involved in operations planning
- Relate quality to productivity
- Explain how one can manage for quality
- Identify the tools used for total quality management
Assignment Overview
This assignment presents questions about goods production operations and service operations.
Deliverables
Answers to the exercise questions
Step 1 Answer the following questions.
Write the answers to the following questions:
- What are the three different kinds of production-based utility?
- What are the major differences between goods-production operations and service operations?
- What are the major differences between high-contact and low-contact service systems?
- What are the five major categories of operations planning?
- What are the input resources and finished products in the following services?
- Real estate firm
- Child-care facility
- Bank
- City water and electric department
- Hotel
- Analyze the location of a local firm where you do business (perhaps a restaurant, a supermarket, or a manufacturing firm). What problems do you see with this location? What recommendations would you make to management?
- Find good examples of a synthetic production process and an analytic process. Explain your choices.
- Explain how productivity and quality can be used as competitive tools. Use a specific product, good, or service as an example.