Metrics are used to drive improvements and help businesses focus their people and resources on what's important. The range of metrics that companies

Metrics are used to drive improvements and help businesses focus their people and resources on what's important. The range of metrics that companies can employ varies from those that are mandatory - for legal, safety or contractual purposes - to those that track increases in efficiency, reductions in complaints, greater profits and better savings. (Forrest) As a supply chain manager which of the following