MGT 500 FINAL EXAM PART 1 (PERFECT ANSWER)

Question 1

 Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?

Answer

Diagnosis and analysis of causes

Development of alternatives

Recognition of decision requirement

Evaluation and feedback

Selection of desired alternatives

Question 2

People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.

Answer

classical

analytic

logical

behavioral

conceptual

Question 3

 ____ has the highest possibility of failure.

Answer

The condition of certainty

The condition of ambiguity

The condition of uncertainty

The condition of risk

Question 4

 Programmed decisions are made in response to ____ organizational problems.

Answer

unusual

recurring

significant

minor

unique

Question 5

 ____ refers to the process of identifying problems and then resolving them.

Answer

Organizing 

Controlling 

Decision-making

Planning 

Leading 

Question 6

____ departments include all of those that provide specialized skills in support of ____ departments.

Answer

Line; staff

Staff; line

Primary; functional

Functional; primary

Line; functional

Question 7

 ____ are brought together as a formal department in the organization.

Answer

Cross-functional teams

Permanent teams

Formal teams

Ad-hoc teams

Task teams

Question 8

 ____ refers to a clearly defined line of authority in the organization that includes all employees.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 9

 ____ means that each employee is held accountable to only one supervisor.

Answer

Scalar principle

Unity of command

Work specialization

Division of labor

Span of management

Question 10

 Which of the following is the basis for grouping positions into departments and departments into the total organization?

Answer

Departmentalization

Centralization

Decentralization

Formalization

Specialization

Question 11

 Today's most successful companies are including ____ directly in the product and service development process.

Answer

employees

internal buyers

competitors

customers 

Question 12

 Which of the following refers to the generation of novel solutions to perceived problems?

Answer

Problem solving

Organizational development

Creativity

Brainstorming

Perceived solution

Question 13

 Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are

Answer

freezing, changing, and intervention.

unfreezing, change agent, and freezing.

unfreezing, changing, and refreezing.

intervention, refreezing, and change agent.

Question 14

 ____ change is a change in the organization's product or service outputs.

Answer

Technology

Product

Entrepreneurship

Creative

Incremental 

Question 15

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.

Answer

cultural changes

force field analysis

organizational productivity

organizational decline/revitalization

Question 16

One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.

Answer

Homogeneity

The halo effect

Stereotyping

Diversion

Leniency 

Question 17

 ____ has led to the elimination of many positions in organizations.

Answer

Globalization

Insourcing

Differentiation

Restructuring 

Question 18

The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as

Answer

orientation training

classroom training

a paper-and-pencil test

performance appraisal

Question 19

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

Answer

Employment test

An assessment center

An application form

An affirmative action form

A Privacy form

Question 20

 The ____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

Answer

Civil Rights Act

American with Disabilities Act

Vocational Rehabilitation Act

Family and Medical Leave Act

Equal Pay Act

Question 21

 Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?

Answer

Generation X

Generation Y

Baby boomers

Teeny bopper

Generation A

Question 22

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

Answer

Age Discrimination in Employment Act

Title VII of the Civil Rights Act of 1964

Equal Pay Act of 1963

Americans with Disabilities Act

Title VIII of the Civil Rights Act Amendment of 1972

Question 23

Which of the following is an invisible barrier that separates women and minorities from top management positions?

Answer

The barrier to entry

Affirmative action

Equal opportunity

The glass ceiling

The glass wall

Question 24

Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Answer

Globalization training

Human resource training

Cultural training

Diversity training

Empathy training

Question 25

 Which is the highest level of sexual harassment?

Answer

Generalized

Inappropriate/offensive

Sexual crimes

Solicitation with promise of reward

Coercion with threat of punishment

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