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MSSU GB0320 final exam
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Question 1
"Programs such as Microsoft PowerPoint and Adobe Presenter allow presenters to design ____, which can include sound, videos, and hyperlinks.
overhead transparencies
multimedia slides
videos
handouts
Question 2
"Informal reports are written in a style that uses
contractions.
third-person pronouns, such as the researcher and the writer.
passive-voice verbs.
All of these choices
Question 3
"Select the most accurate statement about proposals.
Most internal proposals are written in response to Requests for Proposals (RFPs).
Most proposals are unsolicited.
Proposals are legal contracts.
Most proposals are internal.
Question 4
"Informational reports should be organized using which of the following patterns?
Introduction/problem, facts/findings, conclusions/recommendations, discussion/analysis
Introduction/problem, conclusions/recommendations, facts/findings, discussion/analysis
Introduction/background, facts/findings, summary/conclusion
Summary/conclusion, introduction/background, facts/findings
Question 5
"Formal proposals differ from informal proposals in
style.
size and format.
emotional and rational appeals.
persuasive techniques used.
Question 6
"The conclusions of a report
should be written using command language.
offer specific suggestions for actions that can solve a report problem.
should analyze information logically and show how the data answer questions and solve problems.
All of these choices
Question 7
Determine the mean of the numbers 30, 25, 25, 45, and 70.
195
25
30
39
Question 8
"The primary reason that management often requires trip, convention, and conference reports is to
get a thorough chronological list of everything that occurred during a trip, convention, or conference.
determine whether the employee can be trusted to travel alone.
find out whether the organization's money was well spent in funding the travel.
gather material for press releases.
Question 09
"You want to be prepared if you are asked about your salary expectations during a job interview. What should you do?
Do research before the interview so that you know what similar jobs are paying in your geographic region.
Determine what you would like to earn per hour so that you can give an exact dollar amount when asked.
Create a budget that details your personal expenses so that you can show the employer exactly how much you need to earn to cover your bills.
All of these choices
Question 10
"An effective résumé style for job hunters who are afraid of appearing overqualified is the
scannable résumé.
functional résumé.
chronological résumé.
online résumé.
Question 11
"A good introductory paragraph for a business report should
preview the main points and the order in which they will be developed.
tell the purpose of the report.
describe the significance of the report topic.
All of these choices
Question 12
"The first step in writing a report is to
prepare a work plan.
implement your research strategy.
analyze the problem or assignment clearly.
compose the first draft.
Question 13
"Which of the following appears in the market analysis section of a business plan?
A discussion of barriers to entry
An overview of complementary products and services
A summary of the strengths and weaknesses of your direct and indirect competitors
All of these choices
Question 14
"Shondra will graduate from college soon and is beginning the job search process. What should she do first?
Research salary, benefits, and job stability in a chosen field
Develop an effective résumé to be sent to prospective employers
Locate a specific job opening at a desirable company
Identify her interests and goals and evaluate her qualifications
Question 15
"Much of the information that allows decision makers to run their organizations effectively comes to them in the form of
Web searches.
reports.
Wikipedia entries.
employees' comments during meetings.
Question 16
Helpful previews, summaries, and transitions in an oral presentation are example of
conclusions.
criteria.
verbal signposts.
components.
Question 17
"An abstract included with a formal proposal is typically
one page long.
three to four pages long.
five to six pages long.
up to 10 percent of the original text.
Question 18
"Select the statement that best describes the summary of qualifications portion of a résumé.
Place the summary of qualifications at the bottom of your résumé to give it a strong ending.
A summary of qualifications makes your résumé easier to read.
Recruiters and hiring managers dislike the summary of qualification section because it adds to reading time.
Format the summary of qualifications section as one or two concise paragraphs.
Question 19
"What should you do after the interview?
Write a thank-you letter immediately.
Wait a few days to see if you hear from the employer; if not, write a thank-you letter.
Call the interviewer to thank him or her.
Send the interviewer flowers.
Question 20
"Because it quickly reveals a candidate's education and experience most recruiters favor a(n)
scannable résumé.
functional résumé.
chronological résumé.
online résumé.
Question 21
"Which of the following statements about employment trends in today's workplace is most accurate?
Companies today are employing more people in permanent positions.
Employees today can count on regular pay raises, promotions, and a comfortable retirement income.
Employees today must constantly upgrade their skills and retrain themselves to remain marketable.
Because new technologies can spring up overnight making today's skills obsolete, employers try to hire people into jobs with focused descriptions.
Question 22
"Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in
memo format.
manuscript format.
letter format.
handwritten format.
Question 23
"Which of the following components is typically included in a formal proposal but is optional in an informal proposal?
Budget
Staffing
Authorization Request
Table of Contents
Question 24
"For a job candidate, the job interview is an opportunity to
convince the employer of your potential and expand on information in your résumé.
find out more about the job and whether it suits your career goals.
learn more about the company to decide whether you would fit into the company culture.
do all of these
Question 25
"Ged was interviewed by a team of five people for a management position. What type of hiring/placement interview is this?
Panel interview
Group interview
Stress interview
Sequential interview
Question 26
"The staffing section of an informal proposal may
credentials and expertise of project leaders
Size andqualification of support staff
Resources such as computer facilities
all may be included in the staffing section
Question 27
"Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.
introduction
body
conclusion
Power Point slide show
Question 28
"Shauna has interviewed several of her colleagues to gather their ideas for improving productivity. She now has raw verbal data to analyze. What is the best tool to analyze raw verbal data?
Pie chart
Grid
Line chart
Bar chart
Question 29
"Which of the following is a purpose of a customized cover letter?
Question 30
"Which of the following is a traditional job search technique?
Developing a network
Searching Career Builder and Hot Jobs
Visiting a company website to search for job openings
Checking LinkedIn or Face book
Question 31
"The letter of transmittal and/or executive summary of a business plan should
Include a concise mission statement for your business
Provide your name and contact information
Describe your business, explaining the reasons it will succeed
All of these choices
Question 32
"In which of the following situations should the direct pattern of organization be used for a business report?
When readers must be persuaded
When readers are unfamiliar with the problem
When readers may be disappointed or hostile toward the report’s findings
When readers are familiar with the topic
Question 33
"Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while
editing information
rehearsing
editing, rehearsing, and evaluating
planning the document or presentation.
Question 34
"Select the statement that most accurately describes references.
Include a list of references directly on the résumé.
Do not include personal or character references.
Companies generally check references before a job interview to learn about a candidate in advance
Be sure to add the statement References furnished upon request at the bottom of your résumé.
Question 35
"Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she should do is
develop an outline of the points she wants to cover in her presentation
prepare the visual aids she will use in delivering the presentation
determine the purpose of her presentation
write the text of her presentation
Question 36
"What question(s) should you ask about your audience to determine your pattern, delivery style, and supporting material?
What measures must I take to ensure that this audience members my main points?
How can I earn my audience’s respect so that the audience accept my message?
How will this topic appeal to this audience?
All of these choices
Question 37
"Effective interview preparation techniques include practicing answers to possible questions, preparing to explain problem areas on your résumé, deciding what to wear, and
Informing your current employer of your plans
Preparing success stories
Writing a resignation letter to your current supervisor
Purchasing a gift for the interviewer
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