Option #1: Impact of Soft Benefits

Option #1: Impact of Soft Benefits

So-called “soft" benefits of IT projects include increased agility, flexibility, faster time to market, and improvement in employee morale. As projects evolve, some of these benefits become more concrete. How would you track and measure the impact of soft benefits? In a 2- to 3-page paper, discuss soft project benefits and their conversion to measurable top or bottom line benefits.

Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA Requirements. Use two CSU-Global Library resources and/or outside, credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. You may not use Wikipedia for any CSU-Global assignment. For this assignment, a credible source is defined as:

• A scholarly or peer-reviewed journal article
• A newspaper article
• A trade or industry journal article, publication, or website, including those from trade organizations