Over one week, choose six enquiries you receive or about which you become aware. You could overhear someone

Over one week, choose six enquiries you receive or about which you become aware. You could overhear someone

talking in a shop. A family member could make an enquiry about a dinner. A friend might ask you about movie plans.

You could hear a manager ask a colleague about work to be completed.

Record the details and issues in a way that would be appropriate within a business environment. Use a computer if you have access to one.