Process Analysis: Prepare SERVICE BLUEPRINT from the customer point of view for any ONE service of your choice: Clearly map the following: The...

Process Analysis:

Q1. Prepare SERVICE BLUEPRINT from the customer point of view for any ONE service of your choice:

Clearly map the following:

1. The processes involved

2. Time taken for each process

3. Fail points

4. Line of visibility (part of services seen and unseen by customer)

Examples: Car wash, Training program, Medical Service, Restaurant or any service of your choice

Write brief note 200 words, describing how this service blueprint can benefit the company.