PurposeYou will demonstrate your skills and   knowledge by completing a scenario-based project.Task overview and contextYou are recently   appointed as the Talent and Culture Manager for a local r

Purpose

You will demonstrate your skills and   knowledge by completing a scenario-based project.

Task overview and context

You are recently   appointed as the Talent and Culture Manager for a local retail company called   BizOps Enterprises.

On your second day   at work, your CEO called you for a meeting to discuss the upcoming change in   management within the organisation.

During the meeting   he informs you that the current financial standing of the organisation is not   satisfactory and believes that change is inevitable at BizOps Enterprises and   therefore, wants you to lead the way during this necessary period of change.

The CEO provides you with a business report   and advises you to examine the relevant key points and provide a detailed   report on your proposed changes.

BizOps Enterprises Business Report

· Over the past three months, the company has lost   several of its key managers. This has had a serious effect on the corporate   culture.

· Executive management have not yet found qualified   replacements for these managers. Instead, they have been hiring unqualified   trainees to cut further operational costs.

· Competitors have begun to take market share and   the company has not implemented the required changes to products and services   to stay relevant in the market. As a result, the company is finding it very   difficult to stay competitive.

· New technologies have been purchased but not yet   implemented throughout the organisation because the required training has not   been organised. As a result, resources are either lacking or not being used   effectively.

· As a result of the financial standing, cost   cutting has been inevitable. This has been very emotionally taxing on staff   and the company has had to sublet part of its office space.

· Due to the business downturn, it has been left   with no other option but to introduce the Lean Manufacturing System. This has   significantly impacted the way the company orders raw materials, which has   created issues with the shipping and receiving schedule.

· Manufacturing habits require a redesign in the   manufacturing division as a consequence.

· Staff morale and productivity are at record lows.   Management intervention is vital in maintaining time lines and the company’s   milestones.

The company vision statement is outdated and   does not reflect current situations. 

Instructions to the candidate

Now that you are aware of the relevant   issues, you may need to consider how you will work and communicate   effectively with other departmental managers and the human resources   department to develop a corporate culture that accepts your proposed change.

It is also recommended that you consult the   following documents in order to complete this project:

· BizOps   Enterprises Business Plan Extract 2015-2020

· BizOps   Enterprises Vision, Mission and Values Statement

· BizOps   Enterprises Operational Plan

· BizOps   Organisational charts for initiating and maintaining communication with the   relevant stakeholders

See the ‘Resources required’ section for how   to access these.

Complete the following tasks. Submit your   responses in documents that are appropriate for each task. 

You   are required to undertake the following tasks:

1. Identify strategic change needs through an analysis of   organisational objectives and the corporate and/or competitive strategies

2. Identify   change requirements:

a)   Conduct an analysis of the organisation’s internal and external environments   to identify impacts on the new strategic objectives using appropriate   analytical tools such as the PEST framework for external analysis.

b)   Provide a SWOT analysis summary of the organisation's strengths, weaknesses,   opportunities and threats in relation to the organisational objectives and   corporate and/or competitive strategies.

c)   Provide a list of prioritised change requirements to meet organisational   objectives. Identify who was consulted to determine priorities/.

3. Select the highest   priority change requirement and conduct an analysis of the impact of the   change. To demonstrate the change impact, provide evidence of:

· findings from a cost–benefit analysis

4. Conduct   a change readiness assessment:

· Explain what methods you would use to gather   information relating to the change readiness of the organisation.

· Provide a list of strategies to increase the driving   forces and reduce the restraining forces

5. Develop the change   vision statement and identify the methods you will use to communicate the   vision to motivate staff.

6. Formulate the change strategy, identifying the guiding principles and   high-level or broad tactics to realise the benefits of the change.

7. Develop the change project management   plan, incorporating the following components:

· The change activities, including communications   activities and organisational development interventions 

· Time lines, including milestones 

· Responsibilities for change actions, including   reporting protocols, and their approval/sign-off 

· Resources, including human, time, money and   materials/equipment, required for each activity

· Risk control and treatments 

· How resistance will be managed, identifying how   you negotiate to win support and what interventions will be used

· How the change will be monitored, and what   methods will be used to identify issues and incorporate any correction   actions

· How change effectiveness will be evaluated and   what measures will be used

How the actions/methods you have identified   for new behaviours will become the norm to ensure change is embedded

Instructions to the candidate

Now that you are aware of the relevant   issues, you may need to consider how you will work and communicate   effectively with other departmental managers and the human resources   department to develop a corporate culture that accepts your proposed change.

It is also recommended that you consult the   following documents in order to complete this project:

· BizOps   Enterprises Business Plan Extract 2015-2020

· BizOps   Enterprises Vision, Mission and Values Statement

· BizOps   Enterprises Operational Plan

· BizOps   Organisational charts for initiating and maintaining communication with the   relevant stakeholders

Complete the following tasks. 

Submit your responses in documents that are   appropriate for each task

All project criteria outlined must be covered   satisfactorily for Part B to be completed satisfactorily. 

You must complete the project unassisted by   the assessor or other personnel, but may refer to reference material as   needed.