The focus is on customer relationships. Consider your favorite restaurant with building a strong customer relationships.

The focus is on customer relationships. Consider your favorite restaurant with building a strong customer relationships. Then rate the restaurant on its overall customer service on a scale of 1 to 5, with 1 being very poor and 5 being excellent.

•   Does the restaurant provide free appetizers, such as bread or chips?

•   Does the restaurant provide free refills on your drink? Do you have to ask for refills?

•   Does the server make you ask for the check?

•   Does anyone check on the quality of your meal?

•   Does this restaurant provide any incentives for frequenting their establishment?

•   Name the top three reasons you like this restaurant so much. Be specific.