The nurse manager would like to address cultural insensitivity demonstrated by staff in a recent interaction with a patient. What statement reflects

The nurse manager would like to address cultural insensitivity demonstrated by staff in a recent interaction with a patient. What statement reflects leadership skills of advance practice?

a) the supervisor can implement training on cultural awareness to improve the team's cross cultural communication skills

b) the supervisor should send a clearly written email to the team providing good and bad examples of cultural insensitivity in order to educate staff without making them feel uncomfortable

c) the supervisor should reprimand all staff who demonstrated poor communication skills in order to deter future insensitive behavior

d)the supervisor should review this behavior with relevant staff members during professional evaluation period