There were also fears to do with trust. We know and trust these people.

There were also fears to do with trust. "We can go to their office, beg them for help, and stay there until things get fixed. We know and trust these people." Looking at this statement from the case study we find that issues to do with trust are so much polarizing in decision making process in Schaffer Corporation. With a big outsourcing company, it was difficult for the management of Schaffer to see how they were going to work with them? All of the processes were going to change, because the people can be all over the world. "We are afraid of that and we do not like it at all" this concluding statement removes any form of doubt and puts it clear that issues to do with trust are very major source of discomfort in Schaffer corporation.