This has prompted Frank Dinovo, president of the countrys eighth-largest travel agency, Travel and Transport, to complain:

This has prompted Frank Dinovo, president of the country"s eighth-largest travel agency, Travel and Transport, to complain: "If this trend continues, you"re going to have a lot of people wondering if these programmes are worth it." The argument moved into top gear when the US Supreme Court ruled on January 18 that airline passengers can sue airlines over changes to frequent-flyer programmes. The ruling was against American Airlines, but will be a serious blow to all US carriers. Why is this backlash happening?