Unit 6 Assignment: Satisfaction and Performance Improvement In the Unit 6 Assignment, you will be considering satisfaction and performance improvement. How can you know if the product that you deliver

Unit 6 Assignment: Satisfaction and Performance Improvement

In the Unit 6 Assignment, you will be considering satisfaction and performance improvement. How can you know if the product that you deliver is quality? To find out, you can measure your quality by checking your patient satisfaction.

Unit Outcomes addressed in this assignment:

• Describe how criteria sets/core measures contribute to the management of care in the U.S. healthcare system
• Perform quality assessment including quality management, data quality, and identification of best practices for health information systems
• Analyze the information needs of customers across the healthcare continuum
• Facilitate consumer engagement activities.

Course outcomes assessed in this assignment:

HI230-4: Recommend productivity measurement techniques.

Instructions

• Read the following document: HI230 Unit 6 HIM Function Information.
• Create a satisfaction survey for users, or customers, of a Health Information Department. Think about the services provided by the Health Information Department and the different types of users. Consider the examples of surveys found in your readings and view survey examples here to guide you in its presentation and set up.

In your survey be sure to:

• Include instructions and a title
• Create at least 6 close-ended survey questions
• Include 2 open-ended questions
• Format your survey and questions following the concepts and examples in your chapter reading