Week 4 exam

Question 1

1. Ch 1) Human capital is the sum of all of the following except:

    

   skills

    

   knowledge

    

   general attributes 

    

   equipment

    

   values

5 points  

Question 2

1. (Ch 1) The strategic approach to OB applies to

    

   the public sector

    

   the not-for-profit sector

    

   technical businesses

    

   education organizations

    

   All are correct

5 points  

Question 3

1. (Ch 1) High-involvement management organizations compensate associates on

    

   individual performance

    

   team performance

    

   business performance

    

   group performance

    

   all are correct

5 points  

Question 4

1. (Ch 2) In a truly inclusive workplace, everyone feels________.

    

   motivated

    

   valued

    

   unmotivated

    

   under-valued

    

   both motivated and valued

5 points  

Question 5

1. Ch 2) _________ can be defined as a characteristic of a group where differences exist on one or more relevant dimensions.

    

   Orientation

    

   Diversity

    

   Inter-personal differences

    

   Intra-personal differences

    

   Intra-group differences

5 points  

Question 6

1. (Ch 2) Diversity Management Programs:

    

   target some associates

    

   target some of the more prominent associates

    

   target all associates

    

   target the seasoned associates

    

   target the underrepresented associates

5 points  

Question 7

1. (Ch 3) In a global economy _______ move freely across national borders.

    

   products

    

   services

    

   people

    

   financial capital

    

   all are correct

5 points  

Question 8

1. (Ch 3) The three types of risks firms face when expanding into international markets are political, economic, and _______.

    

   Civil

    

   Currency decline

    

   Terrorism

    

   Managerial

    

   None are correct

5 points  

Question 9

1. (Ch 3) International teams that largely rely on electronically mediated communication to coordinate and accomplish their work are referred to as:

    

   long-distance work teams

    

   distance challenged teams

    

   virtual electronic teams

    

   cross-distance teams

    

   transatlantic teams

5 points  

Question 10

1. (Ch 4) The ________ occurs when a person makes a general assessment of another person and then uses this impression to interpret everything the person does.

    

   Fundament Attribution Error

    

   Social Learning Theory

    

   Operant Condition Theory

    

   Halo Effect

    

   Self-Serving Bias

5 points  

Question 11

1. (Ch 4) OB Mod is also referred to as:

    

   Management training

    

   Management motivation

    

   Performance management

    

   Reinforcement management

    

   Extinction management

5 points  

Question 12

1. (Ch 4) The process of deciding what caused a behavior is known as:

    

   attribution

    

   overlearning

    

   perception

    

   internal perception

    

   external perception

5 points  

Question 13

1. (Ch 5) ________ is the degree to which an individual is outgoing and derives energy from being around other people.

    

   Introversion

    

   Extraversion

    

   Agreeableness

    

   Conscientiousness

    

   Openness

5 points  

Question 14

1. (Ch 5) The Big _________ traits have been used to predict job and team performance.

    

   Two

    

   Three

    

   Four

    

   Five

    

   Six

5 points  

Question 15

1. (Ch 5) Individuals with emotional intelligence typically display all of the following EXCEPT:

    

   self-awareness

    

   motivation

    

   empathy

    

   social skills

    

   hostility

5 points  

Question 16

1. (Ch 6) Most motivation theories can be separated into two categories:

    

   content and process theories

    

   perception and content theories

    

   perception and process theories

    

   cognitive and content theories

    

   cognitive and process theories

5 points  

Question 17

1. (Ch 6) The most basic level of need in Maslow’s hierarchy is:

    

   safety needs

    

   physiological needs

    

   social needs

    

   esteem needs

    

   self-actualization needs

5 points  

Question 18

1. (Ch 6) When setting goals, managers should address:

    

   goal difficulty

    

   goal specificity

    

   goal commitment

    

   feedback

    

   all of these

5 points  

Question 19

1. (Ch 7) _______ is the feeling that one’s capabilities or needs do not match the demands or requirements of the job.

    

   Eustress

    

   Role Conflict

    

   Role ambiguity

    

   Job Stress

    

   Chronic Stress

5 points  

Question 20

1. (Ch 7) People with a Type A personality are:

    

   patient

    

   competitive

    

   aggressive

    

   both competitive and aggressive

    

   both patient and competitive