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Week 5 Task 7: Case Study: Performance plan and KPIs to improve team performance. (10 marks) You are a call centre manager in Sydney who manages a...

Q1. Why do you think that groups of talented individuals perform less well against those who are less talented?

Q2. Why did individual Apollo team members believe their own goal was the right one to pursue and undermine other team members?

Q3. Provide an example of a team with talented team members failing to achieve the desired goals.

Q4. If you are the supervisor, coach, captain or a manager of that example team that you have mentioned, what type of support and learning would you do to improve team?

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