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Write 4 pages thesis on the topic global operations management. There are back office, front office, retail and wholesale operations as part of the operations management. Customer service is another a
Write 4 pages thesis on the topic global operations management. There are back office, front office, retail and wholesale operations as part of the operations management. Customer service is another area focussed by the operations managers. Customer service determines the success and failures of a business. It is aimed at building active relationships with the customers. Because of the highly globalized business environment at present, operations managers of modern era forced to interact with diverse customers and hence the success of operations managements at present depends on how well the operations managers are able to manage the multiculturalism and diversity in business. This paper briefly analyses the current operations management issues with respect to multiculturalism and diversity management. Some of the issues the host foreign country could face as a result of the expansion . The major issue in internationalising a business is the issues with respect to diversity and multiculturalism. No two individuals are alike. same way no two countries are alike. Countries may differ socially, economically, politically, legally and culturally. All these aspects have a big say in operations management and hence success of international business depends on how well a country deal with these issues.
