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You are a manager in the home healthcare department of a hospital. Home care is carried out at the patient's home or residence by the patient or a...
You are a manager in the home healthcare department of a hospital. Home care is carried out at the patient's home or residence by the patient or a home care provider. Home care allows patients to conduct routine procedures at home and transmit them via the internet or wireless network to the hospital system where they are processed, stored, and monitored. Years ago, the hospital purchased software to manage the home care of patients, including:
· Patient recovery
· Patient therapy
· Patient maintenance
Unfortunately, each service uses a different software package. Typically, patient information is coded into each system as they transition through one phase of homecare to the other. The hospital executives want a information system without replacing the existing systems; instead, they would like for a master dashboard to be developed. In particular, they want a better way to manage homecare patient needs in real-time along with a view into the performance of each department by hospital managers and executives.
The executives also want you to consider the creation of a social media strategy for homecare patients. The social media strategy should serve to support patients that require prescribed fitness and diet regiments by helping them develop and maintain motivation by connecting them to other patients. The idea is that peer motivation and accountability will play a big part in the patient's success. In addition, the executives believe this could be a good tool for healthcare professionals in the early detection and prevention of further health issues of homecare patients. By the way, the executives also want data from the social media strategy incorporated into the dashboard.
You are scheduled to meet with the hospital executive next week to discuss these initiatives. You need to develop a presentation that addresses:
· The goal(s)
· The problem(s)
· The proposed solution that considers:
o A map of the process flow for the homecare information systems
o A description of a reporting system for hospital management
o Identification of benefits and risks
· Is it worth it?