You will prepare and submit a term paper on Managing Difficult Conversation. Your paper should be a minimum of 3000 words in length.

You will prepare and submit a term paper on Managing Difficult Conversation. Your paper should be a minimum of 3000 words in length. Interactions are based on the willingness of both parties to understand or at least tolerate each other’s points of view. However, in some cases, people assume the worst about each other or simply make conclusions based on emotions rather than evidence (Sirkin, Perry, and Alan, 2005). One of the challenges Betty and Andy are having in the case study is that they are both ignorant of the real motivation for the other’s action. This means they need to change their way of approaching the problem or risk operating from a position of ignorance. To effectively solve the problem and create mutual understanding, between them, they need to create a rapport, which can only happen if they share their concerns in open negotiation. Negotiation will in most cases synchronize the feelings of the negotiating parties creating a feeling of having common objectives, which will ultimately make dispute resolution easier. In the case of Andy and Betty, objective negotiation will most likely bring about a common understanding since given their different explanation, they have a lot in common and are both hardworking and ethical employees.

I (Andy) was initially reluctant to hold a discussion with Betty, in my opinion, she was both snobbish and irresponsible. In addition, I was still holding on to the opinion that she and the boss were very close so even if we went in to discuss the issues I would be victimized and she would likely get away with everything. However when we went to the office, things happened quite differently, I was told to give my side of the story which I did but as soon as I started talking I realized that I could only explain the things she did not do not what she had actually done. I then listened to her side of the story and I frankly felt a bit foolish and mean for not having thought about it from her perspective. I still felt she should have been more forthcoming about her hours and projects since although her private life is her business when it affected the work schedule it became our business. The manager confirmed to me that Betty did not have any work-related issues and despite her irregular hours, she actually worked longer and on more projects than anyone else myself included did. I decided to be reconciliatory and admitted that I had been too quick to pass judgment on Betty although I did not know very well what she went through and how she performed her duties.