****VAL- HOTEL/RESORT & ACCOM. MGT. THM-307**** UP TO 11/30/2025- ***** IMPORTANT: PLEASE MAKE SURE THAT ALL WORK IS AUTHENTIC- DO NOT USE AI/ PLAGERISE AS THE ASSIGNMENT WILL BE RUN THROUGH TUR

****VAL- HOTEL/RESORT & ACCOM. MGT. THM-307****  

UP TO 11/30/2025-

***** IMPORTANT: PLEASE MAKE SURE THAT ALL WORK IS AUTHENTIC- DO NOT USE AI/ PLAGERISE AS THE ASSIGNMENT WILL BE RUN THROUGH TURN IT IN!!!!!***** 

****** THIS ASSIGNMENT HAS 2 PARTS / PLEASE LABEL EACH PART SEPARATELY WITH REFERENCES WHEN COMPLETED******

PART 1- Module 6– DISCUSSION

Resort Risks & Market Segmentation/Positioning

After studying Module 6: Lecture Materials & Resources, discuss the following:

1.     Explain how resorts can effectively manage a crisis. 

2.     Describe how resorts can manage the various risks they face and control their insurance costs.

3.     Explain the concepts of market segmentation and positioning.

Submission Instructions:

• The essay is to be clear and concise and scholars will lose points for improper grammar, punctuation, misspelling, and incorrect APA format.
• Your initial post should be at least 200 words, formatted and cited in current APA style with support from at least 2 academic sources. This assignment will be assessed through Turnitin AND NO AI USAGE IS ACCEPTABLE.

PART 2- Module 6- ASSIGNMENT

Resort Development Plan Phase 6: Operations Management (Final Submission)

Overview & Directions:

This is the final section of your resort development plan. Take the opportunity to review your entire plan to tie up loose ends, add detail as needed, and perform any remaining editing/proofing that will enhance the quality of the final product (and your grade!)

Link for ALREADY COMPLETED PHASES 1-5:

https://www.mediafire.com/file/tgdvgj833xnp006/VALERIE+FORREST-+ASSIGNMENT+FRAMEWORK.docx/file

***** YOU ARE ONLY COMPLETING PHASE 6 *****

Phase 6: Operations Management

A.    Front of House Operations

·       Reservations: Create a bulleted list of the key questions asked to guests when making a guaranteed reservation at your resort. 

·       Cancellation Policy – Develop a brief policy that spells out the terms and/or conditions required to cancel a reservation without penalty.

·       Guest History Card – Create a form that would be used to document important information about a guest after they have stayed at your resort one or more times.

·       Guest Relations – Referring back to your mission statement in Part 4, describe one special or unique way in which the following departments convey the feeling that they care about guests and any visitor to your resort:

o   Reservations

o   Reception

o   Uniformed Services

o   Food and Beverage Outlets

o   Recreational Personnel

o   Housekeeping

B.    Heart of the House

·       Preventative Maintenance Program – Based on your resort structure, list 4 preventative measures that would be taken to maintain your facilities and grounds. (Provide a mix of indoor and outdoor measures.)

·       Food and Beverage Operations – Referring back to the themed food and beverage outlets that you created in Part 2, list and describe these signature items unique to your resort:

o   Appetizer

o   Breakfast, Lunch, or Entree Item

o   Dessert

o   Beverage (alcoholic and nonalcoholic)

Submission Instructions:

·       Start Phase 6 on a new page, with phase headings clearly labeled in a larger/bold font. Under each heading and subheading, explain concepts in complete sentences, supported by bulleted lists as appropriate.

·       This report employs a technical writing format.

·       No specific page requirement; focus on fulfilling the requirements specified in the Project Outline and the length will be appropriate for your content.

·       The paper should be formatted per current APA with 10-12 point font (you may chose a font if it is professional).

·       Incorporate a minimum of 3 current (published within last five years) scholarly journal articles or primary legal sources (statutes, court opinions) within your work.