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QUESTION
2.15. Suppose that you manage an airline reservation system and want to improve service quality. What are the important CTQs for this process? What
2.15. Suppose that you manage an airline reservation system and want to improve service quality. What are the important CTQs for this process? What are the KPIVs and KPOVs? How do these relate to the customer CTQs that you have identified?
