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QUESTION

Can you please give me answer for assessments 3 Report. File is uploaded write about Netflix

Can you please give me answer for assessments 3 Report. File is uploaded select the company  Netflix.

Assessment Details:

ERP and ITSM are interconnected in supporting the effective operation of an organisation's IT

infrastructure and business processes. By aligning ERP and ITSM efforts, organisations can

ensure the reliable performance, security, and usability of ERP systems, ultimately driving

business efficiency and success.

In this assessment, you need to select one company of your choice (e.g., Walmart, Netflix,

Spotify) and answer the question related to your chosen company. Considerable research is

essential for being successful in this Assessment:

1. Describe the selected company, including its overview, offered products or services,

business market position, target demographic or audience for its products or services,

and organisational culture and core values.

2. Describe the ERP system applied by the company in detail. You need to explain what

the ERP system includes and recognise the components of ERP.

3. Explain how ERP supports SCM (Supply Chain Management) and CRM (Customer

Relationship Management).

4. Recognise the ITSM framework used in the company. In your explanation, you need

to include the selected framework's components and attributes.

5. Describe how ERP and ITSM are connected in the company and support the business

process.

Before you start the Assessment:

• Spend considerable time researching all the requirements of the Assessment.

• Ensure that your references are trustworthy.

• Ensure that you have enough knowledge of the company's ERP and ITSM.

Assignment Format

Submission: Only through Canvas

Length: 1500 words max (+ or – 10%)

Font size: 12pt (min) Times Roman

Line spacing: 1.5 or double line spacing

Referencing: Use Harvard referencing only. You must have in-text

referencing.

Marking Criteria and Rubric: The assessment will be marked out of 100 and weighted 25% of the total unit mark. Criteria Not satisfactory (0-49%) of

the criterion mark)

Satisfactory (50-64%) of

the criterion mark

Good (65-74%) of the

criterion mark

Very Good (75-84%) of the

criterion mark

Excellent (85-100%) of the

criterion mark

Background of the

company (10%)

Poor introduction with no

information related to the

requirements

The background is

presented briefly and

include few requirements

Background is generally

presented along with the

requirements but missing

few information such as

demographic or audience

Background is professionally

written, and include most of

the requirements

Background is very

professionally written, and

include all the requirements

ERP details including what

the ERP system includes

and recognise the

components of ERP(30%)

A poor discussion of how

ERP works with few

components and attributes

A brief discussion of how

ERP works with few

components and attributes

Good discussion of how ERP

works with few

components and attributes

Well discussion of how ERP

works with few components

and attributes

Excellent discussion of how

ERP works with few

components and attributes

ERP supports for SCM and

CRM (10%)

Poor explanation of how

ERP supports SCM and CRM

Brief discussion about how

ERP supports SCM and CRM

Good discussion about how

ERP supports SCM and CRM

Well discussion about how

ERP supports SCM and CRM

Excellent discussion about

how ERP supports SCM and

CRM

ITSM framework including

components and attributes

(30%)

A poor discussion of how

ITSM works with few

components and attributes

A brief discussion of how

ITSM works with few

components and attributes

Good discussion of how

ITSM works with few

components and attributes

Well discussion of how ITSM

works with few components

and attributes

Excellent discussion of how

ITSM works with few

components and attributes

ERP and ITSM connection

and how they support the

business process of the

company.

(15%)

Poorly discussion of

connection between ERP

and ITSM and how supports

the business process

Brief discussion of

connection between ERP

and ITSM and how supports

the business process

Good discussion of

connection between ERP

and ITSM and how supports

the business process

Well discussion of connection

between ERP and ITSM and

how supports the business

process

Excellent discussion of

connection between ERP and

ITSM and how supports the

business process

Referencing and the

organization of the report

(5%)

Lacks consistency with

many errors and did not

include in-text references.

The report was not

organized properly

Unclear referencing with

few in-text references. The

report had some structure

but difficult for the reader

to follow.

Generally good referencing

style- followed Harvard

referencing (with some in-

text references). The report

quite well-structured and

reader can follow the

report

Clear referencing with fully

applied the Harvard

referencing style. Some of the

references used are not

trustworthy. The report is

well-structured and the reader

can follow the report

Clear styles with excellent

source

of references. The report is

professionally structured and

reader can follow the report

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Click here to download attached files: 1721979911349_ERP and ITSM at Netflix.docx
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