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Complete 4 page APA formatted essay: Strategic Management of Information System.Download file to see previous pages... Evidences suggest that individual IT service management systems may not enable an
Complete 4 page APA formatted essay: Strategic Management of Information System.Download file to see previous pages...
Evidences suggest that individual IT service management systems may not enable an organization to develop a stable and responsive IT environment, which would be adaptive to changing business conditions. To illustrate, consider the application of ITIL version 3. ITIL is one of the key tools to IT service management as it provides a cohesive set of well developed and effective IT practices. As Blokdijk (2008, p. 23) points out, the ITIL version 3 contains provisions for developing service strategy and service design, enhancing operational services and service transition, and promoting continuous service improvement. Carvalho et al (n.d) also agree that ITIL can address range service management aspects. However, it does not authentically address enterprise architecture and this situation raises some potential challenges to the management in meeting many of its operational objectives (ibid). Therefore, the blended use of ITIL version 3 and enterprise architecture approach may be beneficial for the organization to effectively coordinate its IT operations and establish a stable and responsive IT environment.
Shuja (n.d) believes that an integrated use of ITSM practices may aid an organization to deliver cost-effective and quality services to its clients. In addition, this practice promotes integrated centralized processes, which in turn help an organization keep its various departments inter-connected, and this condition will certainly offer improved services that can meet business and end user needs. Furthermore, if there is a good connection between various departments of a company, then the management can reduce its workforce strength and thereby cut down operating costs.