Compose a letter or email of at least 1 and a half single-spaced page but no more than 3, single spaced, that delivers bad news to a significant group of customers, general public or other targeted au

Compose a letter or email of at least 1 and a half single-spaced page but no more than 3, single spaced, that delivers bad news to a significant group of customers, general public or other targeted audience. 

Hypothetical timeline that needs to be presented to the board of amazon

- amazon echo purchased

- explodes inside customer's house

- caused by battery issues

- solution for customer: pay for damages and give back refund as well as amazon credit ($1,000)

- solution for amazon company: switch the recent and cheaper supplier back to previous and more reliable suppliers. Send back echos bought from a certain date

attached are examples of other hypothetical bad news from other companies for this assignment.