Friendly and Professional (2 Questions)

Communication Through Innovation DQ 1

Ashford University Discussion

Prepare: For this discussion, you will read Chapter 3 of Making Strategy Count in the Human Services Sector and select a minimum of one scholarly article from the Ashford library that examines the use of technology in human service organizations (e.g., client/provider communication, use of social media, interventions using communication technology, etc.).

Reflect: As contemporary society seeks to access and capitalize on the use of innovative technologies, human service organizations find themselves working to integrate applicable modalities into the scope of service provision on multiple levels (e.g., use of technology to communicate internally, apply technology to client engagement, etc.). For this discussion, you will consider the role of communicaton within human service organizations and apply your understanding of how pertinent technologies have changed the landscape of  interaction.  Consider the critical issues that relate to the use of technology as identified in your readings.

Write: First, you will explain the essential features and significance of two distinct electronic communication methods identified in your scholarly article(s).  Next, you will  compare and contrast each method in terms of their individual benefits and limitations as they pertain to meeting the needs of the client group. Finally, discuss the implications of these methods in terms of how they contribute to organizational strategy within a human service organization.

Guided Response: Read the initial responses provided by your classmates and consider the arguments presented within them. Going beyond simply indicating agreement or disagreement with their posts, extend the discussion to include additional reflections, perspectives, and inquiries that foster critical thinking. For this prompt, consider the following when replying: What additional benefits and/or limitations can you identify that are associated with your classmates’ selected communication modalities?  What do you see as the role of these modalities in terms of organizational strategy? What other ways can these modalities be applied in health and human service organizations beyond those described? The initial reply must be a minimum of 300 words

Information Systems and Technology DQ 2

Ashford University Discussion

Prepare: For this discussion, you are required to read Chapter 7 of Making Strategy Count in the Human Services Sector and select a minimum of one scholarly article from the Ashford library that examines information systems issues within the health and human services field (e.g., ethics, limitations related to use, employee training, data quality, etc.)  The HealthIT, HUD, and Child Welfare Information Gateway websites are good recommended resources to refer to; they may be used, but do not replace your required scholarly article.

Reflect: Information systems play a vital role in the collection of pertinent data within human service organizations. In this second discussion forum for the week, you will choose one of five case examples that illustrates the use of information systems and scrutinize its application. Think about the issues and considerations related to the application of information systems addressed in the readings.

Write: After selecting one of the five information systems case examples identified in pages 142-146 of the textbook, critically assess the role of the Public Health Management Corporation in your selected scenario, taking into account factors impacting its successful development of information systems and how the use of technology is applied in the delivery of human services. Then, using your required scholarly resource, you will identify and explain a minimum of three issues for consideration  (e.g., ethical challenges, financial considerations, employee training, quality improvement, etc.) that human service organizations should be mindful of to ensure effective use of information systems.

Guided Response: Read the initial responses provided by your classmates and consider the arguments presented within them. Going beyond simply indicating agreement or disagreement with their posts, extend the discussion to include additional reflections, perspectives, and inquiries that foster critical thinking. For this prompt, consider the following when replying: How are information systems utilized within the different case studies? To what degree are the considerations provided by your classmates pertinent or realistic? What additional issues might also apply beyond those discussed? The initial reply must be a minimum of 300 words