IT 284 Week 6 Discussion Question 1

The document IT 284 Week 6 Discussion Question 1 includes right solutions of the following questions: "Computer applications help minimize the communication barriers experienced over the phone throughout the support process. How do they maximize the support technician?s efficiency? Explain a current or past work experience where you used both phone and a computer application to facilitate a customer. How did this affect your perception of the level of customer service received?"