mgt 620 operational management supply chain 1.Were the hostess's actions consistent with a customer-focused quality philosophy? What might she have...

 mgt 620 operational management & supply chain

1.Were the hostess's actions consistent with a customer-focused quality philosophy? What might she have done differently?

2.How would you have reacted to the letter that Mark received? Could the Total Quality Lead have responded differently? What does the fact that the hotel manager did not personally respond to the customer tell you?

1. Were the hostess’s actions consistent with a customer-focused quality philosophy?Answer: I do believe with the customer first approached the hosted she was focusedon the correct approach...