Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the below Discussion Questions Discussion Questions 1. Outline the specific information that Matt should co

Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the below Discussion Questions

Discussion Questions

1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

2. Describe your top ideas for Matt to present to Joel next week.

3. How would Matt get Joel to support his ideas?

Textbook is atatched below

Note: Answers must be detailed and include refrences